Delivery time
We typically process your orders within 1-3 business days. During busy times, such as the holiday season, this delay can be up to 5 working days. We do everything we can to ensure that orders are processed as quickly as possible, because customer satisfaction is our priority.
Delivery delay
Here are the different delivery options available. You must select the delivery option of your choice, from the options offered to you, when completing your order.
We offer FREE shipping on most of our items. However, free shipping is not available for orders containing creative materials. This shipment is made by regular mail with stamp by Canada Post. There is no tracking number available for this option. It is the traffic of the post office, the weather and the statutory holidays that influence the delivery time.
The fee for this option is 12,50$. This shipment is done through Canada Post services with a tracking number. This delivery is FREE with any purchase of 75$ or more. You must select this option during your shopping.
The fee for the Purolator option is 20$. This option is the fastest type of delivery option we offer.
Delivery
Here are the most frequently asked questions about deliveries
If you have not yet received your order according to the delivery services that you have selected, we invite you to communicate with us by email at info@picotatoo.com.
If it is possible for us to do so, according to the delivery service company, we will do the research required in order to find your order. Please note that no orders will be refunded or returned in delays of less than 20 business days.
You delivery address may be different from your billing address. During your ordering process and for your purchase to be completed, it is important that your billing address matches the address related to your credit card. Afterwards, it is possible to put a delivery address where you wish to have your order delivered.
Make sure your Delivery address is the correct one. We cannot be held responsible for any mistakes made on your end in entering the correct delivery address.
Yes it is possible to have fast delivery in Canada through the Canada post parcel services. The Delivery will be done within 1 to 5 business days from the date your order is processed and you have selected the delivery service. For this option, you must choose "CANADA POST 3-5 business days Delivery with Tracking " or "PUROLATOR EXPRESS 1-3 business day". Your order will be processed within a period of 1-3 business days.
If you wish to receive your parcel on a specific date and in short delays, it is essential to speak with a customer representative of PiCO Tattoo either by telephone or email in order to find out if it is possible to make an arrangement. PiCO Tatoo will be able to inform you if it is possible or not to deliver your parcel within your desired time frame..
It is not possible to track orders sent through regular envelope post. Only orders made by selecting "CANADA POST tracking number 3-5 business days" or "PUROLATOR EXPRESS 1-3 business days" delivery services can be tracked
International delivery
We are located in Canada so delivery times vary according to where we are shipping in the world. Here is a list with delivery prices and times.
The fee for this option is $20. This shipment is made with Canada Post, with a tracking number.
The fee for this option is $50. This shipment is made with Canada Post, with a tracking number.
Returns
Refund is possible for an item that hasn't been unwrapped and that is complete.
The return fees must be paid by the client and refunds will be made 10 business days after the merchandise is received on our end. Before proceeding to any return, we kindly ask you to contact us at: pico.tatoo@gmail.com
Despite the fact that we pay attention to the quality of our products, it can happen that a tattoo may be defective. If this unfortunate situation happens, please do not hesitate to contact us at: pico.tatoo@gmail.com and we will make sure to fix this problem.
